Customer Journey Demo Canvas

created by [email protected]

Advertisement/Public Relations

  • dd

dd

Social Media

  • terl 2

terl 2

Word-of-mouth

Past Experiences

Service Journey

  • Visita a la Biblioteca "Roberto Ruiz Obregón"
  • nn

Visita a la Biblioteca "Roberto Ruiz Obregón"

nn

kj

Customer Relationship Management

  • jj

jj

Social Media

  • supi

supi

DUPI

Word-of-mouth

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uiu

iuiui

Expectations

Experiences

  • Great ux

Great ux

Intuitive, anticipatory

Satisfaction/Dissatisfaction

Brainstorming Space

  • Acceso a la plataforma Millenium

Acceso a la plataforma Millenium

http://www.millenium.itesm.mx/