tsSLAueP

e

created by [email protected]

Physical Evidences

  • Signage
  • Reception Desk
  • Medical Equipments
  • Documents

Signage

Reception Desk

Medical Equipments

Documents

Prescription slips and medical certificate

User Actions

  • Acess and Arrival
  • Waiting and Registration
  • Consultation
  • Treatment
  • Discharge

Acess and Arrival

Patient arrives at the Hospital via emergency department

Waiting and Registration

Patient wait in queue and register

Consultation

Patients are attended to by medical professionals in specialised clinics or wards

Treatment

Patients receive medications via the pharmacy department. In other cases, patients are admitted for specialised care.

Discharge

The doctor's confirmation that the patient is ready for discharge

Frontstage

  • Reception
  • Nurses
  • Doctors
  • Pharmacists

Reception

Register Patient

Nurses

Doctors

Examines and Diagnoses patient

Pharmacists

Provides medication

Backstage

  • Record System
  • Equipments

Record System

Equipments

Support Processes

  • Update Medical Reports
  • Internal communication
  • Inventory management

Update Medical Reports

Internal communication

Inventory management

Brainstorming Space