Physical Evidences
- Physical interior/restaurant ambience
- Menu Board to display menu items/Counter to place order
- Point of Sale Terminal for transactions/ Receipts for proof of purchase
- Food items/ Counter for food delivery
- Packaging: wrapping and containers for food
Physical interior/restaurant ambience
Menu Board to display menu items/Counter to place order
Point of Sale Terminal for transactions/ Receipts for proof of purchase
Food items/ Counter for food delivery
Packaging: wrapping and containers for food
User Actions
- Customer arrives at BurgerShop and enters
- Customer orders at the counter
- Customer pays for order
- Customer waits for their order
- Customer receives their order
- Customer eats the meal inside the restaurant.
Customer arrives at BurgerShop and enters
Customer orders at the counter
Customer waits for their order
Customer receives their order
Customer eats the meal inside the restaurant.
Frontstage
- Greets customer
- Takes the order and transmits to fry cook and grill chef
- Accepts payment
- Execute: retrieves drink, packages order as needed
- Delivers order to customer
Takes the order and transmits to fry cook and grill chef
Execute: retrieves drink, packages order as needed
Delivers order to customer
Backstage
- Fry Cook Specialist & Grill Chef: Receives order
- Fry Cook Specialist:Retrieves uncooked food. Puts food in the fry vat. Wraps cooked food/ Grill chef: retrieves uncooked meat, cooks on grill, adds condiments to sandwhich
- Fry Cook Speialit & Grill Chef: Places food on service counter
Fry Cook Specialist & Grill Chef: Receives order
Fry Cook Specialist:Retrieves uncooked food. Puts food in the fry vat. Wraps cooked food/ Grill chef: retrieves uncooked meat, cooks on grill, adds condiments to sandwhich
Fry Cook Speialit & Grill Chef: Places food on service counter
Support Processes
- Inventory system provides food ingredients
- Fryer and grill equipment functioning
- POS system handles payment
- Packaging and drink machines
Inventory system provides food ingredients
Fryer and grill equipment functioning
POS system handles payment
Packaging and drink machines