MicroEnsure Ghana

created by [email protected]

Key Partners

  • Risk Carriers/ Local Insurance Agencies
  • Front Office partners - Opportunity International
  • Back Office -Tigo Telecommunications
  • Front Office - MTN
  • Front Office - Womens World Bank Ghana

Risk Carriers/ Local Insurance Agencies

Local insurance agencies provide insurance covers that MicroEnsure affords its clients. Initially MicroEnnsure served as intermediary between clients and Insurance Companies

Front Office partners - Opportunity International

Partner to provide Edusave

Back Office -Tigo Telecommunications

Partnered to scale operations, Access untapped Mobile money markets and users Provide visibility. Micro-Ensure white labels

Front Office - MTN

Partner to provide MTN life insurance

Front Office - Womens World Bank Ghana

Savings Linked Life MicroInsurance

Key Activities

  • Policy creation- Problem Solving
  • MicroEnsure platform - Platform creation
  • Reinsurance

Policy creation- Problem Solving

Creating specific policies tht address the basic needs of the client they are meant to insure. ie. Crop policies for farmers, Low cost business and fire insurance for market sellers who were exposed to fires, demolitions etc.

MicroEnsure platform - Platform creation

MicroEnsure itself broadly functions as a platform, through reinsurance

Reinsurance

Essentially the negotiation of insurance policies betweenInsurers and then taking the same resources and offering them to clients

Value Proposition

  • Affordable Insurance
  • Easy Access
  • Fast Claim Settlement
  • Simple
  • To Partners: Technology and Infrastructure to achieve reach
  • To Third party proiders -- Boost in clientele/ sales

Affordable Insurance

Premiums start from ($0.50)

Easy Access

Visit agent or dial *900#

Fast Claim Settlement

Ranges from Immediate - 1 month

Simple

Straightforward claims that suit the client's needs

To Partners: Technology and Infrastructure to achieve reach

MicroEnsure leverages its reach and business model to ensure sustainable relationships with partners. Their products are "white labelled" ie. Tigo Family Care Insurance

To Third party proiders -- Boost in clientele/ sales

MicroEnsure offers an increase in clientele serviced, and as such a corresponding increase in Sales

Customer Relationships

  • Agents
  • Automated service - self sign up for insurance policies
  • Agents

Agents

Tigo Community Agents who serve community on-site. Act as a conduit of communication between back office and client

Automated service - self sign up for insurance policies

Leverage USSD,Mobile Money and messaging platforms

Agents

Agents work to help onboard clients onto the platform as well as help them file and receive claims

Customer Segments

  • Mass market - Poor, low income earners
  • Multisided Platform Insurer, Third party service providers/Facilities that accept claims and Low Income Earners
  • Segmented Clients, Crop Farmers, Market sellers etc

Mass market - Poor, low income earners

Case study notes that MicroEnsure targeted income earners who made less than $600 a month but couldn't afford the prevalent high premium costs.

Multisided Platform Insurer, Third party service providers/Facilities that accept claims and Low Income Earners

Insurers - Provide clients for coverage in order to sustain relationship. Third-Party Service Providers - These are facilities that accept clients insured by MicroEnsure. ie. Healthcare facilities that accept MicroEnsure Insurance patients and treat them before/ after settling claims.

Segmented Clients, Crop Farmers, Market sellers etc

These are clients who are served by specific insurance policies. MicroEnsure offers specific products that are tailored to their clients needs, as such, they serve a wide array of clients with a high level of specificity.

Key Resources

  • Capital
  • USSD platform
  • Cell Captive
  • Large Client Base
  • Human Resource - MicroServe staff
  • USSD Mobile Platforms
  • Messaging platform

Capital

Money is needed in order to set up the basic MicroEnsure infrastructure and cater for andminstration and transaction costs

USSD platform

This provides an easy means of access for the

Cell Captive

Enables MicroEnsure to function as an insurance company. As a non -insurance entity, it facilitates the sharing of licenses with insurance agencies

Large Client Base

Having a large number of clients that MicroEnsure services is essential to their model, thus we list them as a resource. Large client base is the basis for revenue generation as returns per client serviced are low

Human Resource - MicroServe staff

Without the agents and back/ front office HR, MicroEnsure has limited means of accessing and communicating with it's clients

USSD Mobile Platforms

USSD platforms that allow clients to interface with policies *900#

Messaging platform

Allows clients to file claims

Channels

  • Mobile Platform

Mobile Platform

*900# Low Tech USSD platform

Cost Structure

  • Simple Insurance Policies/ Premiums - "Membership fees"
  • No-pay upsells - Tigo

Simple Insurance Policies/ Premiums - "Membership fees"

The model leverages simple insurance policies that feature cheap premiums (around $0.20 monthly) that make it easy for the customer to take up the product(insurance cover)Simplify uptake because they are straightforward and easily understood, they are similar to pre-eisting "Susu collector" systems and allow for significantly high number of policies that reduce overhead costsas regards setting up policies and admistering claims

No-pay upsells - Tigo

Since the client does not directly pay for the Tigo Family plan, Tigo directly pays MicroEnsurance on their behalf

Revenue Streams

  • Premiums
  • Upsells - Tigo Family Insurance, etc

Premiums

Leveraging a favorable average loss ratio in order to generate profit.

Upsells - Tigo Family Insurance, etc

This microinsurance can only be accessed once clients are part of the Tigo ecosystem. They subsequently enroll for the plan and don't have to particularly pay for it. Just use the Tigo products.

Brainstorming Space