Blueprint of Marriott Reception Services
Physical Evidences
Parking
Transfer Shuttle
Bag Cart
Reception / Lobby
Hotel Facilities
Elevator, Room, Corridors, etc.
Menu / Food
Room Amenities
Guest Relation Desk
User Actions
Welcome by Shuttle for Hotel Transfer
Arrive at Hotel
Give Bags to Bellperson
Check In
Get to room
Order Food via Room Service
Shower & Sleep
Check out
Frontstage
Greet and transfer client to Hotel
Greet and take bags
Process Registration
Deliver Bag
Deliver Food
Process Check out
Backstage
Inform Reception about Arrival Time
Take Bags to Room
Take Food Order
Support Processes
Registration System
Food Preparation
Registration System
Brainstorming Space