Tinkleman Wholesale

Key Partners

  1. Who are your key partners?
    2. Who are your key suppliers?
SSGQG

SSGQG has created a new e-book device and has agreed to an exclusive partnership with Tinkleman as their exclusive content partner.

Amazon

Tinkleman sells some of their products through Amazon with on-line direct ship purchases.

Key Activities

  1. What are your key activities?
Manufacturing

Electronic components are manufactured in Tinkleman's manufacturing centers.

Gaming

The Gaming business line represents 68% of Tinkleman’s overall revenue and includes devices such as joysticks, etc. that provide a human-machine interface to popular gaming systems.

Value Proposition

  1. What are your value propositions?
Digital Content

Tinkleman is a one-stop shop for all digital music titles enabling their customer to: 1) find many of the labels they are looking for, and 2) providing it at a competitive price.

Liberal Return Policy

Tinkleman has a liberal customer support policy in that it will allow the customer to return any of their items for credit within 30 days without question.

Electronic Devices

Tinkleman provides some of the cutting edge gaming devices addressing human interface ergonomics.

Customer Relationships

  1. Your customer relationships?
Customer Acquisition

Tinkleman acquires customer and develops relationships in the following ways:
1. Content Marketing
2. Search Engine Optimization
3. Social Media Marketing
- Facebook
- Twitter
- LinkedIn
4. Analytics

Customer Retention

Tinkleman uses retention strategies based on the following:
1. Positive Social Proof - Testimonials from customers
2. Speed is Secondary to Quality - Tinkleman prides itself in manufacturing, acquiring and selling quality products
3. Communicating in the Right Way - Tinkleman acquires customer's preferences for communications in order to target the customer's most often used communication medium.

Customer Segments

  1. Customer Segments
Digital Music

The Digital Music customer segment is represented by the Digital Music business.

Gaming System

The Gaming System customer segment represents 68% of revenue.

On-Line Retail

Customers include consumer and corporate sales and customers who purchase their electronic
components.

Electronic Components

Customers who purchase components manufactured in Tinkleman's manufacturing centers such as retail companies that sell electronic entertainment and productivity devices.

Key Resources

  1. What are your key resources?
Manufacturing Plants

Tinkleman has successful electronic component manufacturing plants located in China, Indonesia, and Mexico.

Regional Sales Office

Tinkleman has regional sales offices throughout Europe and North America.

Brick and Mortar Stores

Tinkleman has store locations throughout their market area.

Online Retail Sales

Tinkleman supports on-line sales for their consumer and corporate sales.

Employees

Tinkleman has 450 employees.

IT Staff

- 15 developers
- 15 data center staff
- 3 project managers
- 3 quality assurance
- 7 business analysts
- 7 managers
20 IT staff have come from a recent acquisition
30 of the staff are operations for business units

Channels

  1. Channels
Wholesale

Tinkleman is a well established wholesale company serving retail companies that sell electronic entertainment and productivity devices.

Direct Sales

Tinkleman has a direct sales model for certain lines of business.

Cost Structure

  1. What about your cost structure?
IT Group

IT Group budget was $10M or 5% of Sales.

Cash Position

Tinkleman has a strong cash position which allowed them to acquire their largest competitor.

Financial

About Tinkleman
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Assets
$280 M
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Liabilities
$64 M
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Revenue
$200 M
------------------
Revenue per Employee
$444 K
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Operating Income
$70 M
------------------
Net Income
$4 M
------------------
Operating Margin
3.5%
------------------
IT Costs
$10 M
------------------

Revenue Streams

  1. What are your revenue streams?
Revenues

Gross revenues last year were $200M.

Gaming

Gaming business line represents 68% of Tinkleman's overall revenue.

Music

Tinkleman bought a line of e-Books in the 1990's that was too early for the market. Digital music was an introduction shortly thereafter that made up for the loss of the intial e-Books business.

Online Retail

Online Retail includes both consumer and corporate sales.

Electronic Components

Electronic components are manufactured by Tinkleman's manufacturing centers.

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