UrbanSpire

Key Partners

  1. Who are your key partners?
    2. Who are your key suppliers?
Community Centers

Can help address our safety concerns, and might be a good channel to reach more audiences.

Local Schools

High schools / Community College

Explanation:

To address the safety concerns of our lab usability testing participants, we chose to have classes at the community centers. That way, both the teachers and learners would feel safer with teaching and attending classes. As a result, one of our main partners would be community centers as we use some of their space as locations for classes.

Going off of the idea of meeting in community centers, we would also partner with local schools to use their space.

Key Activities

  1. What are your key activities?
Teaching

People can teach to the local community around them

Learning

People can gain cultural knowledge from the people around them

Explanation:

We also made a significant change to our business model such that anyone can teach/learn. Originally, we designed the application for newcomers to teach a class to locals but we found this idea potentially troublesome as the former group may be too intimidated to teach.

Value Proposition

  1. What are your value propositions?
Cultural enrichment

Become more culturally aware; learn cool new things
(Value to individual)

Integration

Makes a society made of disparate elements more integrated
(Value to society)

Explanation:

As our mission statement states, we want to help people "bring what you know and love to your community". This results in a two-fold value proposition.

First of all, we want to help people become more culturally enriched. For the newcomer into society, we hope that they will be able to learn a bit of the culture of the local society. On the other hand, we foresee the local learning more about the international culture and gaining more worldly knowledge. In both of these cases, we hope to empower people with greater cultural understanding.

Secondly, we wish to create a more integrated society. With such a large number of individuals relocating to various locations, there are many instances of people feeling uncomfortable, sometimes even alienated from the local community. We wish to alleviate and/or counteract those negative feelings and create an environment where newcomers and locals can interact in a friendly and constructive basis. Similar to how at Stanford where so many young minds from tremendously different backgrounds have been able to form lifelong friendships and learn in a cooperative environment, we have been inspired to mirror this synergistic setting in daily life outside the Stanford bubble, hence our goal of helping others integrate into society.

Customer Relationships

  1. Your customer relationships?
Community-Based
Co-creation

Co-create value with customers; customers provide content and traffic to our site, and we help them reach a wider audience

Explanation:

Our app would flourish based on recommendations from participant to other individuals within the community. The nature of our application relies on the trust that community members have for one another and the co-creation value.

Customer Segments

  1. Customer Segments
Culturally Curious Individuals
Cultural Newcomers
Community Centers
Students

Maybe integrate students, idea of citizenship education/knowledge of diversity is crucial in a globalized world. (High school offer extra credit for classes taught/taken)

Local Businesses / Establishments

Businesses that place advertisements on our site

Explanation:

Our customers would include our user base, which are culturally curious individuals and cultural newcomers. We aim to provide them with a service of societal integration and connection, and in return, we are expecting to gain publicity via users telling others. Moreover, these two groups will also provide our website with a wealth of cultural knowledge and regulation (through feedback and reviews)

Depending on how well our application does, community centers could become customers as they could pay for using certain services on our website (like a premium user).

In terms of establishing a solid user base, we would also have students on our website. As Stanford has a curriculum to help us learn how to ethical global citizens, we could spread this website to be used in schools so that we have a larger number of teachers and/or learners.

Lastly, our website could also earn money through advertisements. Much like how Google is able to use data analytics to generate user-specific advertisements, our website could also use a similar model where people who have a history of searching a certain topic can then have advertisements of local businesses. This would benefit both parties as local businesses would gain profits and more traffic while the website user would be able to delve deeper into the culture as they experience a cultural food/service first-hand.

Key Resources

  1. What are your key resources?
Community Centers
Experts in Cultural Subjects
Volunteers / Advocates in the community
Explanation:

We would use the community centers as a resource for both a source of class space and possible participants. This is based off of the idea that community centers serve as an open, welcoming space within a community.

It will be necessary to have people be "experts" in cultural subjects so that they will bring some new knowledge to the community around them. Moreover, based on the feedback we received in class, we will utilize actual experts/well-known entities within a certain field to teach classes. This will serve as a good jump-start to our user base as it will attract initial interest to our classes and website.

Furthermore, we will need people in the local community who will pass on information of our web application via word-of-mouth. This resource will stem from our application being able to provide a constructive and enjoyable experience for its users, and we hope to utilize this user bases' enthusiasm and good words to continue the cycle of learning and teaching international knowledge to the local community.

Channels

  1. Channels
Community Center

Classes advertising the website

Posted flyers
Social media e.g. Facebook, Twitter

Encouraging users to promote the site e.g. competitions?

(Local) Celebrity Endorsements
Word of Mouth
Teachers
Explanation:

Given we are not on the app store, we would need to take further steps in advertising our application. We do have an advantage with being community focused and based which lends itself to many opportunities of advertisement within the local community. As we partner with community centers, we would look to place advertisements there by supplying the centers with digital content that they could display (posters, flyers, etc.). We would work with the community centers to also place advertisements in any local newspapers, publications, or newsletters. This would be a great avenue to reach many people in the community, as the publications are very often guaranteed to be sent out to its community members (depending on the community of course).

We would also heavily rely on word of mouth as a channel to reach people. As more and more people take classes and are satisfied, more people will start finding out about the site as the word spreads. We can also rely on local teachers to spread the word as they will want people to attend their classes.

Another suggestion we received was to get celebrity endorsements. This would really boost the public profile of the app and enhance the apps perception and reputation. Local celebrities would also probably desire to promote or endorse the app as it shows that they care about their communities and would probably boost their public appeal.

Cost Structure

  1. What about your cost structure?
Data
Engineers
Explanation:

Since we serve mainly as a platform to connect learners and teachers, our main costs are in building and maintaining the site.

We originally thought of compensating the teachers the costs of their classes (i.e. cooking supplies for a cooking class) but based on feedback we received during class and after much deliberation, we decided that this would be too complicated of a business model. Please see "Revenue Streams" for more explanation on how we are planning on dealing with these expenses.

Revenue Streams

  1. What are your revenue streams?
Advertisements
Split Revenue on Community Center Passes

Many Community centers require residents to get some sort of yearly pass for a small fee. As partners with the community center, when people sign up on our website for a class, they would get a slightly discounted membership card. We would split this revenue with the community center at some percentage.

Explanation:

For many community centers, they make profit on memberships. To incentivize community members to allow us to use their space, we would advertise community memberships at discounted prices on our websites to encourage those who wouldn't have known about the community centers or bought passes to make the purchase. Because our site is was brought users to this purchase, we would negotiate receipt of a percentage of the profit.If the site gains traction, we also would allow for advertisements on our site. We would approach local businesses and establishments and offer them reasonable prices to advertise on our site to their community. For example, we would guarantee advertisements for local turkish restaurants to users who have taken or searched for turkish classes.

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