Key Partners
- Who are your key partners?
2. Who are your key suppliers?
- Who are your key partners?
2. Who are your key suppliers?
Who are DD's partners? Which ones can turn their business model into something very powerful?
a) Local companies
b) Coffee manufacturers
c) Salespersons
d) Designers and set-up contractors
e) Architects
f) Builders
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Key Activities
- What are your key activities?
- What are your key activities?
Which activities do DD really need to excel at while serving their customers?
a) Marketing
b) Website
c) Great customer service
d) Dedicated cooking and serving
e) Customized designs to customers' needs
f) Design options for franchises - great layouts, color schemes, graphics and textures
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Value Proposition
- What are your value propositions?
- What are your value propositions?
What problems are DD's customers trying to solve? How can DD solve these problems?
a) Dunkin' Donuts (DD), is a part of the local community,b) Has free standing restaurants in neighborhoods, c) Easily accessible storesd) Fast quality service.e) Consistent high quality foods, with no long lines.f) Healthy foods, perk foods, comfort foods.g) Easily accessible stores, fast quality serviceh) Variety of options for coffee,baked goods and beveragesi) Quality brand
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Customer Relationships
- Your customer relationships?
- Your customer relationships?
What relationship does Dunkin' Donuts want to have with her customers? How does the company get, keep and grow these customers?
a) Personal contacts
b) High level customer service
c) Innovative recipes - DDSmart menus,better-for-you food and beverages, smart swap foods and reduced calorie foods.
d) Friendly service
e) Quick service restaurants
f) Passionate franchises
g) All day menu of different coffee flavors,large variety of baked goods and beverages that reflect personalized tastes
h)Healthy comfort foods
i) Online services
j) DD Mobile apps
k) drive-ins, eat-ins, walk-ins
l) direct sales
m) DDSmart webcam
n) DDPerks rewards program,coupons, newsletters
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Customer Segments
Who are DD's customers?
a) Local communities
b) Office workers
c) Companies
d) University students
e) Kids
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Key Resources
- What are your key resources?
- What are your key resources?
What resources do DD use to create value?
a) Sales people
b) Company website
c) Patent/Brand
d) Retail staff
e) Franchises
f) Trucks
g) Other transportation
g) Store set-up
h) Buildings
i) Machines
j) kitchens
k) Utensils
l) Point of sales system
m) Stores,social media,referrals
n) Human resources
o) Cooks, servers, cleaning staff
p) Administrative staff
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Channels
Through which channels do DD sell their goods? How are DD's propositions promoted, sold and delivered?
a) Through the company website of DUNKIN'DONUTS.com
b) Social media
c) Flyers
d) Advertisements
e) Email
f) Referrals
g) Franchises
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Cost Structure
- What about your cost structure?
- What about your cost structure?
What costs do DD incur while operating the business?
Marketing
Salaries
Fees
Website developers
Designers
Business to consumer logistics
Production costs
Advertising
Maintenance
Taxes
Cleaning
Rent
Patents and brand.
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Revenue Streams
- What are your revenue streams?
- What are your revenue streams?
How is revenue generated; and from which customer segments?
a) In store sales
b) Prepaid credit cards
c) Cash
d) Internet sales
e) Franchises
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