ENG

Key Partners

Who are your key partners?
2. Who are your key suppliers?

1.1. Submit AC instruction form to GM/OM for approval

- Get the form from FO Dept
- Then send this form to FC Dept to calculate cost
- Next, send information to Purchasing team to find suplier for printing
- When it delivery, we will ask HSK help to stick the form for each AC thermostat in the room

3. Submit chiller repairing service to GM/OM for approval

- FC Dept work with contractor for reasonable price, reach an agreement on conditions and terms in the contract
- When the contract valid, Eng'g team will coordinate with contractor to do work before Tet holiday

GM Feedback

Key Partners to reach your goal / value this is more Key activeties

Key Activities

What are your key activities?

1. Sticking AC instruction on each AC thermostat in the room

2. Checking and maintaining AC ensure AC work well during high Occ

3. Checking and cleaning FCU filter

Value Proposition

What are your value propositions?

1. All guests know how to use AC in room

2. Hot&Cold water system

Achieving guest satisfaction (above 95%) about water supply system

3. AC system in the room

Achieving guest satisfaction about AC system when they stay in BWP hotel

Customer Relationships

Your customer relationships?

GM Feedback

Trust You score of 91/100

Customer Segments

Customer Segments

GM Feedback

1. Families

2. Couples

0 customers from N

Key Resources

What are your key resources?

1. Ensure 100% rooms have AC instruction

2.Regularly checking all system and filling the checklist form

3. Focus on AC maintenace work and complete before Tet holiday

Channels

Channels

GM Feedback

1. Complaints through FO

2. Complaints Through Facebook

Cost Structure

What about your cost structure?

Gm Feedback

1. Payroll Cost

2. Energy Costs

Revenue Streams

What are your revenue streams?

GM Feedback

1. Discount due to not Hot Water

2. Discounts due to AC not working