CRISIS HEROES

Problem

  1. Top 3 Problems you face
Delays in doing shopping

People have to wait in long queues and risk infections.

Delays in delivery

People have to wait a long time for delivery

Retail companies struggle to organize their last-mile delivery
Some people lost their jobs or have decreased salary

Such people may be looking for some additional opportunities for earning money

Some people have some things to be done but done have to go outside and risk infection

E.g., going out with a dog, delivering documents
Solution

  1. Top 3 Solutions to your Problems
For retail companies: we can help organize last-mile delivery better -> save time and money, increase the number of sales
For customers: we may help them submit orders/requests and find a hero who can help them get things done
For deliverers: we can match them optimally with customers

They can earn more money and public esteem - they will become heroes!
Unique Value Proposition

  1. Single, clear, compelling message that states why you are different and worth buying
Matching 3 groups of people/organizations in need - thanks to that, they can easier help each other

Matching 3 groups of people/organizations in need:

1. Customers needing to buy some products or get things done.

2. Companies offering some products or services.

3. Companies and individuals willing to help the customers in delivering products or getting things done.

Reducing time of delivery -> from many days to a couple of hours

Thanks to employing individual deliverers we can improve the existing supply chain (especially last-mile delivery) and significantly reduce the delays in delivery (which have reached many days during the pandemic).

Reducing cost of delivery by at least 4%

Thanks to using advanced optimization algorithms (solving the so-called Capacitated Pickup and Delivery Problem with Time Windows), we can improve the existing supply chain, especially: last-mile delivery.

Simplifying and accelerating the process of buying products online

We will combine information about the offers of many stores, so it will be easier to buy products from many places in just a single (for a given city) virtual marketplace.

Support for disabled people, olders and people at risk

Thanks to the speech recognition technology and text to speech, people can submit their orders by phones, without smartphones or access to the Internet. They will not have to go out and risk infection in order to get their things done.

Digitalizing supply chain and making it more sustainable

The supply chain (at least last-mile delivery) will be more efficient and digitalized thanks to mobile, web and voice interfaces, AI and advanced optimization algorithms, as well as Blockchain technology to ensure trust and transparency.

Trust built based on recommendation

We are going to introduce a system in which our users can recommend one another in order to give credibility to the others (especially individual deliverers).

Unfair Advantage

  1. Can't be easily copied or bought
Ai for sppech recognition and text to speech technology

Thanks to that, we can communicate with our customers calling by phone on by Internet, so that they can submit they orders faster, while we can potentially save a lot of money. A similar service based on call centers with hundreds of people will not be scalable.

Integrating data from many stores -> reducing time of searching

We will be integrating data from many stores and thanks to that we will reduce the time of users to search over many websites.

Advanced algorithms for matching customers, stores and deliverers -> reducing time and cost of delivery and planning logistics

We are familiar with the best algorithms for solving such combinatorial optimization problems in order to reduce cost and time of delivery.

Data

After launching our platform, we will be gathering a lot of data about customers' actions, so we can constantly improve our algorithms (and AI algorithms can self-improve) and give the users better and better recommendations, reducing time and cost more and more.

Using Blockchain technology -> increasing trust and security

This is a long shot, but at some point, we can start saving our transactions or at least recommendations of people on Blockchain to ensure trust and increase security.

Community od deliverers and customers

We are organizing a community of people and companies helping each other in a given city (e.g., we have a Facebook group where our customers and deliverers may communicate). Our idea is that they can give recommendations to one another in order to build trust and credibility.
Customer Segments

  1. Target customers
Customers buying products and submitting requests/needs

These may be all individual people or companies.

Stores [paying on a later stage]

We may help them sell more products online and organize their last-mile delivery better. We let them advertise through our website.

Deliverers [paying on a later stage]

Individual people or companies willing to deliver products from stores to customers or helping people in other initiatives.
Key Metrics

  1. Activity that drives retention/revenue
Saved time of customers

Customers can save time of doing shopping.

Reduced time of delivery from many days to several hours

Thanks to more deliverers and efficient algorithms, the customers buying products online can have their shopping delivered much faster.

Saved money of customers

Thanks to integrating offers from many sources, the customers can easily find the best offers. Thanks to using optimization algorithms, we can reduce the cost of delivery which may also later implicate lower costs from customers.

Reduced environmental impact

Thanks to using optimization algorithms which can aggregate products from many customers and reduce the travelled distance, we can also reduce the negative environmental impact and make the supply chain more sustainable.
Channels

  1. Path to customers
Advertizing in the Internet

Advertising in the Internet on social media channels, e.g., Facebook ads, Google ads.

Direct contact with retailers and logistic companies
(Virtual) conferences

Virtual conferences, events where we can promote our platform

Media

TV, radio, press
Cost Structure

  1. Customer acquisition costs, distribution costs, hosting...
Computational infrastructure

Cost of (virtual) machines, software, electricity.

Human resources

We need employees to operate and maintain our platform, working on developing our algorithms and software further, business development, administration etc.

Data

In order to give good recommendations, we may need good quality traffic data (e.g., travel times from Google Maps API).

Marketing

In the beginning, we may need to advertise on Facebook or using Google Ads.

Cost of a payment system

Cost of credit card charge from the PayPal, Google Pay, mollie.com payment systems. About 2.0% per each transaction
Revenue Stream

  1. Revenue model, Life time value revenue...
Membership fee

Our customers (and later stores and delivery companies) can get access to our platform using a customized membership fee.

Advertisements

After getting traction, we can potentially offer opportunities for the stores to advertise their products
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