Customer Journey Demo Canvas
1. Advertisement/Public Relations
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2. Social Media
terl 2
3. Word-of-mouth
4. Past Experiences
5. Service Journey
Visita a la Biblioteca "Roberto Ruiz Obregón"
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kj
6. Customer Relationship Management
jj
7. Social Media
supi
DUPI
8. Word-of-mouth
uiu
iuiui
9. Expectations
10. Experiences
Great ux
Intuitive, anticipatory
11. Satisfaction/Dissatisfaction
12. Brainstorming Space
Acceso a la plataforma Millenium
http://www.millenium.itesm.mx/