Recreation
1. Key Partners
Safety
Clinic (Training CPR, First Aid) Security (Cooperation ensure guest safety)
Relaxing, health & well being
Spa (cooperation for treatment + healing...) Concierge (organize tour, activities...)
Cleaning:
* PA: cooperation cleaning Fitness & Kid & Shower, Clocker * Engineering: Cleaning bottom pool by machine & chemicals
GM Feedback
Top 3 Key Partners for your department to Deliver your Value / Gift to the Guests
2. Key Activities
Safety
Always have Life Guard at the booth (Fit + Kid, Main + Lagoon, Oasis + Beach) Certificate CPR Certificate Life Guard Knowledge about Machine in Fitness & Wellness Detect potential risks Ensure equipment, game for kids safety
Relaxing, Health & well being
-Indoor Activities * Game & Sport: chess, board game, fitness, swimming... * Dance: stop dance, funny dance... * Drama: story telling, comedy skits... * Art & Crafts: origami, pop up cards, painting.. * Hobby & Collecting: cooking, dancing, fllowers... -Outdoor Activities * Games & Sport: Soccer, volleybal, kayak.. * Wellness: Aerobics, Tabata, Yoga... * Music: Singing contest... * Natural & Outdoor: Hiking, Campping, Scub Diving, Excurions * Art & crafts: Paiting, Drawing...
CLEANING
*Fountain in lobby *Main pool *Lagoon pool *Oasis pool * Beach *16 pool villas * Fitness Center * Kid club
GM Feedback
1. What are the 3 top Key activieties. 2. Make sure they are measurable 3. Make sure they are your departmets 4. TET Village should be a key activity for this period
3. Value Proposition
Safety
Relaxing, Health & well being
Cleaning
GM Feedback
1. Safety is in regards to the pools, Beach, Playground 2. Cleaning also in regards to pools and Beach 3. What about Kids Club & TET Village
4. Customer Relationships
Make guest comfortable, interesting when using pool, beach or activities..
5. Customer Segments
Kids
Family
Couple
GM Feedback
1. Good seperations of our customer segments, but also need to break it down to ages especially for Kids Club
6. Key Resources
Safety
Life Guard: 3 person/ shift (6 person/ day) (Now: 3 person/ day) CPR : must Training (Now: 1 have) Certificate Life Guard: must training & test (Now: 1 have) Check & arrange neatly equipment in kid club
Relaxing & health - well being
Need someone with expertise to arrange and organize
Cleaning
At least 2 staff/ shift for only cleaning all areas (Now: no one)
GM Feedback
1. Pick the top 3 key resources that makes your department to deliver the Gift / Service to the Guests.
7. Channels
GM Comment
Think of Departments that could be your channel for the guests
8. Cost Structure
GM Feedback
1. Cost of any service deficiency 2. Manning Costs 3. Additional Equipment costs or rentals
9. Revenue Streams
GM Feedback
1. Goal of additional Revenue from Recreation Activeties
