ENG
1. Key Partners
1.1. Submit AC instruction form to GM/OM for approval
- Get the form from FO Dept - Then send this form to FC Dept to calculate cost - Next, send information to Purchasing team to find suplier for printing - When it delivery, we will ask HSK help to stick the form for each AC thermostat in the room
3. Submit chiller repairing service to GM/OM for approval
- FC Dept work with contractor for reasonable price, reach an agreement on conditions and terms in the contract - When the contract valid, Eng'g team will coordinate with contractor to do work before Tet holiday
GM Feedback
Key Partners to reach your goal / value this is more Key activeties
2. Key Activities
1. Sticking AC instruction on each AC thermostat in the room
2. Checking and maintaining AC ensure AC work well during high Occ
3. Checking and cleaning FCU filter
3. Value Proposition
1. All guests know how to use AC in room
2. Hot&Cold water system
Achieving guest satisfaction (above 95%) about water supply system
3. AC system in the room
Achieving guest satisfaction about AC system when they stay in BWP hotel
4. Customer Relationships
GM Feedback
Trust You score of 91/100
5. Customer Segments
GM Feedback
1. Families 2. Couples
0 customers from N
6. Key Resources
1. Ensure 100% rooms have AC instruction
2.Regularly checking all system and filling the checklist form
3. Focus on AC maintenace work and complete before Tet holiday
7. Channels
GM Feedback
1. Complaints through FO 2. Complaints Through Facebook
8. Cost Structure
Gm Feedback
1. Payroll Cost 2. Energy Costs
9. Revenue Streams
GM Feedback
1. Discount due to not Hot Water 2. Discounts due to AC not working
