Grupo 8 - Modelo Canvas

1. Key Partners

Software Suppliers

Hardware Suppliers

Facilities services

Banks

Stakeholders

Competitors - Temporary Union

2. Key Activities

Solution Call Center for Helpdesk Support

ISO/Partners certification processes

Marketing and social network

Technical and Product design

Benchamark to chose software and network partners

Tecnical support and maintenance to network and software infrastructure

3. Value Proposition

Bespoke solutions targeting your business objectives

Provide network infrastructure based on service level agreements

Profesionales con altas habilidades técnicas que además cuentan con dominio de otros idiomas como el inglés y portugues

ISO certification for quality purposes.

Full monitoring and reporting tools for your services

Provide technical support to applications and network infrastructure based on ITIL guidelines

High technical skills professionals with Spanish/English/Portuguese languages.

4. Customer Relationships

Technical Consultancy Activities

Helpdesk support 24x7

Technical design solution Consultancy

On site engineer(s) at customer premises

Workshops and Townhall technical meetings

Account Managers visits

5. Customer Segments

Small and Medium business oriented to international services - Andean Countries and Brazil

Startup companies for IT support and guidelines

6. Key Resources

Technical Engineers and technicias

Office Headquarter

Call Center infrastructure

Cloud services infrastructure

Stakeholders and investors

Accountant and/or Finance Planner

Sales Account Manager Team

Partners certifications

7. Channels

To participate on RFI/RFP processes

To install software and network infrastructure demo

To participate on temporary union model with competitors

Social network advertisement

Página Web

Marketing

8. Cost Structure

Technical Infrastructure

Employees Salary monthly fees

Technical certifications

DIAN, ICA and Taxes

Office renting

Public services

Facilities monthly rent

9. Revenue Streams

Leasing/renting devices and software

IT resources on site billing

Maintenance support monthly fees

Field Engineering dispatch

Consultory Fee price

Technical seminars

10. Brainstorming Space