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PRE-SERVICE PERIOD

SERVICE PERIOD

POST-SERVICE PERIOD

Advertisement/Public Relations ?    Insert

  1. How is the service proposition communicated by the service provider?
Edit  [x]

Реклама у блогеров

Social Media ?    Insert

  1. Which pre-service information can people access through social media?
Social Media Edit  [x]

Brand Ambassadors and Influencers involvement

Word-of-mouth ?    Insert

  1. What do friends, colleagues and family actually communicate about the service and/or service provider?
Edit  [x]

Clientes Satisfechos

Edit  [x]

Good technology.

Past Experiences ?    Insert

  1. Which experiences do people have with (similar) services and/or service providers?
Edit  [x]

User Friendly

Edit  [x]

Updated Technology

Service Journey ?    Insert

  1. Which touchpoints do customers experiences during the service journey?
1. Edit  [x]

The customer initiates interest in buying a phone

2.2 Edit  [x]

Selecciona renta de herramientas de no tener un proyecto especifico, el proyecto no esta listado o solo requerir una(s) herramientas(s) en especifico

3. Edit  [x]

Cuando finalize la seleccion, procede a verificar su seleccion.

2. Edit  [x]

Selecciona de las plantillas predefinidas por proyecto, esto le mostrara todas las herramientas que necesitara para ese proyecto.

2.1 Edit  [x]

Del listado requerido de herramientas requerido por proyecto, seleccionar las que herramientas que se van a necesitar o simplemente seleccionar todas.

Edit  [x]

Instructactables

4. Edit  [x]

Una vez verifique que todas las herramientas que necesite hayan sido seleccionadas procede a proporcionar sus datos personales.

5. Edit  [x]

Seleccion el tiempo el cual la estara usando y se le brindara el costo por arrendamiento.

7. Edit  [x]

se le envia las herrmientas al cliente por mesajeria o se disponibiliza la opcion de retirarla(s) a traves PUDO (Pick-Up / Drop-Off) Kiosk mas cercano a su unibicacion.

6. Edit  [x]

Se le informa al cliente de recargos de no devolverse las herramientas a tiempo.

8. Edit  [x]

se procede a extender el periodo de alquiler de ser necesario.

Customer Relationship Management ?    Insert

  1. How do the service provider follow-up with customers?
Edit  [x]

El sitio envía encuestas sobre cómo el cliente experimenta el servicio.

Edit  [x]

El cliente comparte pros/cons del servicio.

Edit  [x]

El cliente comparte lo que escucha en las redes sociales.

Social Media ?    Insert

  1. What do customers communicate about the service and/or service provider through social media?
Cost Saving Edit  [x]

El cliente compara el costo de adquirir la herramienta vs alquilarla para uso limitado.

Exito Edit  [x]

El cliente postea el exito de su proyecto realizado con las herramientas.

Maintenance Free Edit  [x]

El cliente expresa que las herramientas siempre estaran en optimas condiciones debido a que no tiene que brindarle mantenimiento a ellas.

Handy Edit  [x]

El cliente muestra lo facil que es alquilar cualquier herramienta, usarla y devolverla.

Word-of-mouth ?    Insert

  1. What do customer tell their friends, colleagues and family about the service and/or service provider?
Edit  [x]

El cliente dice que el servicio es fácil de usar: ¡es fácil adquirir herrmientas para un proyecto

Space Saving Edit  [x]

El cliente denota cuanto espacio esta ahorrando al no tener la necesidad de guardar las herramientas.

Expectations ?    Insert

  1. What are (potential) expectations towards the service and/or service provider?
Edit  [x]

Security

Edit  [x]

Bajos costos

Edit  [x]

Good phone appearance

Edit  [x]

Good battery

Experiences ?    Insert

  1. What are the individual experiences customers have with the service and/or service provider during the service period?
Edit  [x]

The customer's impression of the service is that it was good, and their requirements were fulfilled.

Satisfaction/Dissatisfaction ?    Insert

  1. Customers individual assess the service by comparing service expectations with their personal service experiences
Edit  [x]

El cliente está satisfecho porque puede utilizar el servicio en función de sus necesidades individuales.

Edit  [x]

El cliente no tiene que buscar espacio para almacenar las herramientas

Edit  [x]

El cliente publica información en las redes sociales de que su proyecto o el avance de sus proyectos.

Edit  [x]

Las herramientas demorar en ser entregadas

Edit  [x]

Sobrecargo por no haber entregado las herramientas a tiempo.

Edit  [x]

El cliente realizo su proyecto a una fraccion del costo, sin la necesidad de adquirar herramientas costosas

Edit  [x]

El ciente no tiene que gastar en herramientas que solo utilizada solo una ves

Brainstorming Space ?    Insert Brainstorm Mode

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