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PRE-SERVICE PERIOD

SERVICE PERIOD

POST-SERVICE PERIOD

Advertisement/Public Relations ?    Insert

  1. How is the service proposition communicated by the service provider?
Edit  [x]

Hallo

Edit  [x]

Introduced to uni group leader at Freshers Fair

pd articultaion Edit  [x]
Publicidade Edit  [x]

Gandhi JHDhd Dvd H J fhän nvuh FHuüJNV<. hvn

Social Media ?    Insert

  1. Which pre-service information can people access through social media?
Bring on Edit  [x]
Word-of-mouth ?    Insert

  1. What do friends, colleagues and family actually communicate about the service and/or service provider?
Edit  [x]
Past Experiences ?    Insert

  1. Which experiences do people have with (similar) services and/or service providers?
Turismo Edit  [x]
Service Journey ?    Insert

  1. Which touchpoints do customers experiences during the service journey?
Edit  [x]
Cada cliente puede crear su cuenta. Edit  [x]
Test Edit  [x]
booking.com Edit  [x]

hello an

service blueprint Edit  [x]
Customer Relationship Management ?    Insert

  1. How do the service provider follow-up with customers?
thekj klfkds jfklds Edit  [x]

<font xss=removed><font xss=removed>sfdsfds</font></font>

Edit  [x]
Se da seguimiento a compras para ofrecer otros beneficios. Edit  [x]
Social Media ?    Insert

  1. What do customers communicate about the service and/or service provider through social media?
Los clientes pueden dejar comentarios sobre sus experiencias con los productos y servicio.eegeg Edit  [x]
Word-of-mouth ?    Insert

  1. What do customer tell their friends, colleagues and family about the service and/or service provider?
Se tendrán recomendaciones para traer a personas que busquen el mismo producto o servicio. Edit  [x]
Expectations ?    Insert

  1. What are (potential) expectations towards the service and/or service provider?
Edit  [x]

zxcv

Edit  [x]

zxcv

Experiences ?    Insert

  1. What are the individual experiences customers have with the service and/or service provider during the service period?
Edit  [x]

really zxcv

Satisfaction/Dissatisfaction ?    Insert

  1. Customers individual assess the service by comparing service expectations with their personal service experiences
zxcvz Edit  [x]
Brainstorming Space ?    Insert Brainstorm Mode

  1. What are you temporary Brainstorming notes?
tsting testing Edit  [x]
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