You are testing a PUBLIC demo canvas. If you want to use it for "real" private data, please create your own private canvas here.
You can also copy this canvas, click here.

Try out the sneak preview of Canvanizer 2.0 now!
Customer Journey Demo Canvas (Attention: Please create a new canvas for your actual work!)
(support@canvanizer.com)
Close

Share Canvas Version Links

Share this canvas version with your team via IM message (eg Skype, Yahoo or gTalk)

Close

Edit Canvas Settings

Canvas Title: *
Description
Your Name
Your Email:
 
Close

Alert!

Ok
Close

Share Canvas

Use these tools to spread the canvas either publicly embed on your blog or privately with editable permission to your team

Close

Canvas Embed Widget

Display Type - a compact version will be better for embedding


Permission - How you want your audience to interact with the canvas.


Copy and paste this on your website - in source mode

Close

Share Canvas By Email

Share this canvas to as many team as you want to brainstorm better concept together.
Close

Share Slideshow Links

Share this canvas as slideshow with your team via IM message (eg Skype, Yahoo or gTalk)
Close

Share Canvas On Twitter

You can edit the tweet before sending to your team.

Share this Canvas (read-only) on Twitter :

Share this Canvas (editable) on Twitter:

Close

Share Slideshow On Twitter

You can edit the tweet before sending to your team.

Share this Canvas Slideshow on Twitter :

PRE-SERVICE PERIOD

SERVICE PERIOD

POST-SERVICE PERIOD
Advertisement/Public Relations ?    Insert

  1. How is the service proposition communicated by the service provider?
Relacionamento com o Cliente Edit  [x]

O Netflix possui um relacionamento de cunho pessoal com seu cliente. Ou seja, busca um atendimento único, personalizado.
Desta maneira, além do atendimento por telefone ele está presente nas redes sociais ( Facebook, Twitter, Instagram).
Social Media ?    Insert

  1. Which pre-service information can people access through social media?
Word-of-mouth ?    Insert

  1. What do friends, colleagues and family actually communicate about the service and/or service provider?
Por qual motivo você é assinante do Netflix? Edit  [x]

* Variedade de filmes, títulos.
* Fácil acessibilidade ( tv, video game, celular)
* Baixo custo da mensalidade
* Fácil relacionamento com a empresa
* A empresa sempre me avisa quanto as novidades.
Past Experiences ?    Insert

  1. Which experiences do people have with (similar) services and/or service providers?
Quando não havia Netflix, quais serviços eram consumidos? Edit  [x]

* vídeo locadoras
* sites de download
* TV a cabo
Service Journey ?    Insert

  1. Which touchpoints do customers experiences during the service journey?
Persona Edit  [x]

* Frequenta à escola durante a semana na parte da manhã( 07:00 às 13:00)
* Pratica atividades físicas regularmente às 18:00h
* Sábados e Domingos são livres
* Lazer: Navegar na internet ( Redes Sociais e de Entretenimento), sair com os amigos e familiares.

O que busca no momento de lazer? Edit  [x]

* Entretenimento
* Relacionar com amigos/ familiares
* Diversão
* Informação


Quanto tempo se dedica a Internet? Edit  [x]

Cerca de 6 a 4 horas do dia.
Preferencialmente no período da tarde ou noite.

O que atrai nas series? Edit  [x]

* Identificação com temas do meu dia a dia
* Diversão
* Entretenimento
*Informação
Customer Relationship Management ?    Insert

  1. How do the service provider follow-up with customers?
Como podemos aumentar o numero de clientes? Edit  [x]

* Investir no relacionamento com clientes
* Investir na divulgação das series ( muita produção é poucas séries são divulgadas).
Social Media ?    Insert

  1. What do customers communicate about the service and/or service provider through social media?
Mídias Sociais Edit  [x]

* Instagram
* Facebook
* Twitter
Word-of-mouth ?    Insert

  1. What do customer tell their friends, colleagues and family about the service and/or service provider?
Boca a Boca Edit  [x]

* educativo
* engraçado
* informativo
Expectations ?    Insert

  1. What are (potential) expectations towards the service and/or service provider?
Experiences ?    Insert

  1. What are the individual experiences customers have with the service and/or service provider during the service period?
Experiencia utilizando o Netflix Edit  [x]

* possibilidade de entretenimento a família toda.
* variabilidade de títulos
* variabilidade de gêneros ( documentários, shows, séries, filmes)
Satisfaction/Dissatisfaction ?    Insert

  1. Customers individual assess the service by comparing service expectations with their personal service experiences
Opinião do Cliente Edit  [x]

Muitas séries estão sendo produzidas mas não estão sendo divulgadas de forma correta.
Não é possível " saber mais" sobre a série fazendo com que esta passe despercebida pelo consumidor.
Brainstorming Space ?    Insert Brainstorm Mode

  1. What are you temporary Brainstorming notes?
A Perks Members receives a email inviting them to purchase tickets to Splender in the Grass via the pre-lease tickets on Optus Perks. The purchase of the tickets gives the member access to the Splender competition where everyone wins a prize. The Member purchases the tickets and then the confirmation landing page has a link to a customised landing page asking them to spin the wheel. The Member spins the wheel and wins a prize. The Member recieves an email detailing out the prize and a unique barcode to redeem at the event. A push notification is sent to the Member on the day of the event reminding them to collect their prize Edit  [x]
A Perks Members recieves a email inviting them to purchase tickets to Splender in the Grass via the pre-lease tickets on Optus Perks. The purchase of the tickets gives the member access to the Splender competition where everyone wins a prize. The Member purchases the tickets and then the confirmation landing page has a link to a customised landing page asking them to spin the wheel. The Member spins the wheel and wins a prize. The Member recieves an email detailing out the prize and a unique barcode to redeem at the event. A push notification is sent to the Member on the day of the event reminding them to collect their prize Edit  [x]
Quais são suas expectativas com os serviços da empresa? Edit  [x]

* manter me atualizado da programação
* melhoria no catálogo de filmes
*Atualização das séries com maior regularidade
Close

Insert New Note

Title

Notes


Pick a color
Save
Close

Edit Note

Title

Notes


Pick a color
Save