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Advertisement/Public Relations
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How is the service proposition communicated by the service provider?
How is the service proposition communicated by the service provider?
Which pre-service information can people access through social media?
Which pre-service information can people access through social media?
Brand Ambassadors and Influencers involvement
Word-of-mouth
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What do friends, colleagues and family actually communicate about the service and/or service provider?
What do friends, colleagues and family actually communicate about the service and/or service provider?
Past Experiences
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Which experiences do people have with (similar) services and/or service providers?
Which experiences do people have with (similar) services and/or service providers?
Service Journey
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Which touchpoints do customers experiences during the service journey?
Which touchpoints do customers experiences during the service journey?
The customer initiates interest in buying a phone
Selecciona renta de herramientas de no tener un proyecto especifico, el proyecto no esta listado o solo requerir una(s) herramientas(s) en especifico
Cuando finalize la seleccion, procede a verificar su seleccion.
Selecciona de las plantillas predefinidas por proyecto, esto le mostrara todas las herramientas que necesitara para ese proyecto.
Del listado requerido de herramientas requerido por proyecto, seleccionar las que herramientas que se van a necesitar o simplemente seleccionar todas.
Una vez verifique que todas las herramientas que necesite hayan sido seleccionadas procede a proporcionar sus datos personales.
Seleccion el tiempo el cual la estara usando y se le brindara el costo por arrendamiento.
se le envia las herrmientas al cliente por mesajeria o se disponibiliza la opcion de retirarla(s) a traves PUDO (Pick-Up / Drop-Off) Kiosk mas cercano a su unibicacion.
Se le informa al cliente de recargos de no devolverse las herramientas a tiempo.
se procede a extender el periodo de alquiler de ser necesario.
Customer Relationship Management
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How do the service provider follow-up with customers?
How do the service provider follow-up with customers?
El sitio envía encuestas sobre cómo el cliente experimenta el servicio.
El cliente comparte pros/cons del servicio.
El cliente comparte lo que escucha en las redes sociales.
What do customers communicate about the service and/or service provider through social media?
What do customers communicate about the service and/or service provider through social media?
El cliente compara el costo de adquirir la herramienta vs alquilarla para uso limitado.
El cliente postea el exito de su proyecto realizado con las herramientas.
Maintenance Free
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El cliente expresa que las herramientas siempre estaran en optimas condiciones debido a que no tiene que brindarle mantenimiento a ellas.
El cliente muestra lo facil que es alquilar cualquier herramienta, usarla y devolverla.
Word-of-mouth
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What do customer tell their friends, colleagues and family about the service and/or service provider?
What do customer tell their friends, colleagues and family about the service and/or service provider?
El cliente dice que el servicio es fácil de usar: ¡es fácil adquirir herrmientas para un proyecto
El cliente denota cuanto espacio esta ahorrando al no tener la necesidad de guardar las herramientas.
What are (potential) expectations towards the service and/or service provider?
What are (potential) expectations towards the service and/or service provider?
What are the individual experiences customers have with the service and/or service provider during the service period?
What are the individual experiences customers have with the service and/or service provider during the service period?
The customer's impression of the service is that it was good, and their requirements were fulfilled.
Satisfaction/Dissatisfaction
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Customers individual assess the service by comparing service expectations with their personal service experiences
Customers individual assess the service by comparing service expectations with their personal service experiences
El cliente está satisfecho porque puede utilizar el servicio en función de sus necesidades individuales.
El cliente no tiene que buscar espacio para almacenar las herramientas
El cliente publica información en las redes sociales de que su proyecto o el avance de sus proyectos.
Las herramientas demorar en ser entregadas
Sobrecargo por no haber entregado las herramientas a tiempo.
El cliente realizo su proyecto a una fraccion del costo, sin la necesidad de adquirar herramientas costosas
El ciente no tiene que gastar en herramientas que solo utilizada solo una ves
What are you temporary Brainstorming notes?
What are you temporary Brainstorming notes?
