Customer Journey Demo Canvas (Attention: Please create a new canvas for your actual work!) (support@canvanizer.com)
Use these tools to spread the canvas either publicly embed on your blog or privately with editable permission to your team
Share this canvas to as many team as you want to brainstorm better concept together.
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Your team emails: (multiple emails will be seperated by comma (eg email@canvanizer.com,email2@canvanizer.com))
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Share this canvas as slideshow with your team via IM message (eg Skype, Yahoo or gTalk)
To add a note please click 'Insert' in any canvas segment or double click in any segment.
Choose the color of any note using the color picker to show note connections.
For earlier versions of your canvas: click Canvas History (right side).
To share the canvas with your team click Share Canvas (right side).
To export the canvas see Import/Export in the footer (PDF & image export available in the 2.0
Check your email inbox for a mail called "Canvas links" for all further access info!
There is also a FAQ: Canvanizer FAQ
Enjoy :-)
Advertisement/Public Relations
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Insert
How is the service proposition communicated by the service provider?
How is the service proposition communicated by the service provider?
How does the customer first hear about us
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[x]
Which pre-service information can people access through social media?
Which pre-service information can people access through social media?
Word-of-mouth
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Insert
What do friends, colleagues and family actually communicate about the service and/or service provider?
What do friends, colleagues and family actually communicate about the service and/or service provider?
Некоторые друзья не любят ездить на метро, так как не хотят нарушать свое личное пространство. Жалуются на грязь
Past Experiences
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Which experiences do people have with (similar) services and/or service providers?
Which experiences do people have with (similar) services and/or service providers?
Идеальное метро
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[x]
Чистота
Service Journey
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Insert
Which touchpoints do customers experiences during the service journey?
Which touchpoints do customers experiences during the service journey?
Touchpoint #1
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[x]
Arrive at the parking lot
Touchpoint #2
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[x]
Customer goes to reservation agent
Customer Relationship Management
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Insert
How do the service provider follow-up with customers?
How do the service provider follow-up with customers?
What do customers communicate about the service and/or service provider through social media?
What do customers communicate about the service and/or service provider through social media?
Word-of-mouth
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Insert
What do customer tell their friends, colleagues and family about the service and/or service provider?
What do customer tell their friends, colleagues and family about the service and/or service provider?
What are (potential) expectations towards the service and/or service provider?
What are (potential) expectations towards the service and/or service provider?
Первый опыт поездки в метро
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[x]
Ощущение, что вся Москва под землей
What are the individual experiences customers have with the service and/or service provider during the service period?
What are the individual experiences customers have with the service and/or service provider during the service period?
Ежедневный опыт
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[x]
Провожу в метро (последние 2 месяца)
Идеальное метро
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[x]
Чистота
Satisfaction/Dissatisfaction
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Insert
Customers individual assess the service by comparing service expectations with their personal service experiences
Customers individual assess the service by comparing service expectations with their personal service experiences
What are you temporary Brainstorming notes?
What are you temporary Brainstorming notes?
