You are testing a PUBLIC demo canvas. If you want to use it for "real" private data, please create your own private canvas here.
You can also copy this canvas, click here.

Try out Canvanizer 2.0 now!
Customer Journey Demo Canvas (Attention: Please create a new canvas for your actual work!)
(support@canvanizer.com)
Close

Share Canvas Version Links

Share this canvas version with your team via IM message (eg Skype, Yahoo or gTalk)

Close

Edit Canvas Settings

Canvas Title: *
Description
Your Name
Your Email:
 
Close

Alert!

Ok
Close

Share Canvas

Use these tools to spread the canvas either publicly embed on your blog or privately with editable permission to your team

Close

Canvas Embed Widget

Display Type - a compact version will be better for embedding


Permission - How you want your audience to interact with the canvas.


Copy and paste this on your website - in source mode

Close

Share Canvas By Email

Share this canvas to as many team as you want to brainstorm better concept together.
Close

Share Slideshow Links

Share this canvas as slideshow with your team via IM message (eg Skype, Yahoo or gTalk)
Close

Share Canvas On Twitter

You can edit the tweet before sending to your team.

Share this Canvas (read-only) on Twitter :

Share this Canvas (editable) on Twitter:

Close

Share Slideshow On Twitter

You can edit the tweet before sending to your team.

Share this Canvas Slideshow on Twitter :

PRE-SERVICE PERIOD

SERVICE PERIOD

POST-SERVICE PERIOD

Advertisement/Public Relations ?    Insert

  1. How is the service proposition communicated by the service provider?
Edit  [x]

No ultimo ano letivo do secundário, varios estudantes são abordados nas suas escolas por alunos da instituição com o objetivo de incentivar o finalista a matricular-se na universidade. A universidade recolhe informações de recentes visitantes do site e incentiva a admissão após o fim de cada fase dos exames nacionais

Hire a PR firm Edit  [x]

Firm is responsible for promoting XX in YY....

Social Media ?    Insert

  1. Which pre-service information can people access through social media?
Edit  [x]

A universidade posta eventos da instituição nas redes sociais e tem pouco engajamento com os seus estudantes.

Word-of-mouth ?    Insert

  1. What do friends, colleagues and family actually communicate about the service and/or service provider?
Edit  [x]

A principal razão da escolha do Iade é a opinião de terceiros, ou seja, de quem aqui estuda e de quem já estudou

Past Experiences ?    Insert

  1. Which experiences do people have with (similar) services and/or service providers?
Service Journey ?    Insert

  1. Which touchpoints do customers experiences during the service journey?
Customer enters the outside area Edit  [x]
Customer Relationship Management ?    Insert

  1. How do the service provider follow-up with customers?
Social Media ?    Insert

  1. What do customers communicate about the service and/or service provider through social media?
Edit  [x]

Nas redes sociais não existe qualquer tipo de comentário pela parte dos inquiridos.

Word-of-mouth ?    Insert

  1. What do customer tell their friends, colleagues and family about the service and/or service provider?
Sala de Aula Edit  [x]

As salas de aula da universidade têm bons equipamentos e muita luz natural mas as salas são de pouca dimensão e as cadeiras nas salas de aula de duas turmas são desconfortáveis

Expectations ?    Insert

  1. What are (potential) expectations towards the service and/or service provider?
Edit  [x]

Os alunos têm a expectativa que a universidade é boa e fácil devido à praticabilidade dos métodos de avaliação

Experiences ?    Insert

  1. What are the individual experiences customers have with the service and/or service provider during the service period?
Edit  [x]

Os alunos ganham experiência, conhecimentos e contactos necessários para o mercado de trabalho, o que os acompanha para o resto da vida

Satisfaction/Dissatisfaction ?    Insert

  1. Customers individual assess the service by comparing service expectations with their personal service experiences
Brainstorming Space ?    Insert Brainstorm Mode

  1. What are you temporary Brainstorming notes?
Close

Insert New Note

Title

Notes


Pick a color

Close

Edit Note

Title

Notes


Pick a color