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PRE-SERVICE PERIOD

SERVICE PERIOD

POST-SERVICE PERIOD

Advertisement/Public Relations ?    Insert

  1. How is the service proposition communicated by the service provider?
Found a Link to learn about the job Edit  [x]

<font xss=removed><font xss=removed>It was through the Messenger application that Joey's friend's mom (Melanie) sent her the link to the page to learn about the job details.</font></font>

PRecalificacion Edit  [x]
Social Media ?    Insert

  1. Which pre-service information can people access through social media?
Instagram Edit  [x]

etene

Word-of-mouth ?    Insert

  1. What do friends, colleagues and family actually communicate about the service and/or service provider?
Neighbors comments Edit  [x]

<font xss=removed><font xss=removed>The lady next door commented about jobs posted on the Agency website.</font></font>

Search Facebook, Twitter and Instagram Edit  [x]

<font xss=removed><font xss=removed>See if there are any public groups on Facebook for local Jobs </font></font>

<font xss=removed><font xss=removed>Search if the Agency has any Twitter Presence </font></font>

<font xss=removed><font xss=removed>I do not have an Instagram account. </font><font xss=removed>I have to check Instagram for any messages about local Jobs. </font><font xss=removed>I will ask my son about it.</font></font>

Edit  [x]

Julie now has access to information about the existence of the application.

Past Experiences ?    Insert

  1. Which experiences do people have with (similar) services and/or service providers?
Edit  [x]

<font xss=removed><font xss=removed>The last time Julie applied for a job was several years ago. They did not have all the tools for jobs back then.</font></font>

Edit  [x]

She heard several good things about how nice it is these days to apply for a job with all the tools available online

Service Journey ?    Insert

  1. Which touchpoints do customers experiences during the service journey?
Edit  [x]

Chef finds appropriate suppliers

Edit  [x]

Menu is ready

Edit  [x]

Chef places orders

Customer Relationship Management ?    Insert

  1. How do the service provider follow-up with customers?
Pesquisa na web Edit  [x]

Maria fez uma pesquisa depois dos seus colegas comentarem com ela a existência do aplicativo e as suas vantagens.

Edit  [x]

A aplicação influencia o comprador através de alertas na aplicação, email e facebook.

Research for a Job Edit  [x]

I need this job

I'll have to apply soon

I'll talk to my friends/family about this job and see if they can give me any leads

Edit  [x]

Através do facebook e istagram que passa um feedback positivo em relação a aplicação e ao seu serviço

Edit  [x]

Chef contacts suppliers

Restaurant Kitchen Inventory Management Edit  [x]

Chef conceptualises the menu

Social Media ?    Insert

  1. What do customers communicate about the service and/or service provider through social media?
Edit  [x]

A Maria tomou conhecimento da aplicação através de campanha publicitaria no Facebook e no Google

Edit  [x]

Depois da compra, todos os compradores recebem na aplicação um link direcionado para a página das avaliações, onde é avaliado o serviço de 1* a 5*

Edit  [x]

a partilha de fotos, vídeos fazem com que os compradores consigam dar a sua opinião.

Edit  [x]

Maria faz a sua primeira compra.

Word-of-mouth ?    Insert

  1. What do customer tell their friends, colleagues and family about the service and/or service provider?
Expectations ?    Insert

  1. What are (potential) expectations towards the service and/or service provider?
Edit  [x]

Julie expects the Job application process to be smooth. She heard about Background Check process and found out that she will have to go to a center at some point to give her finger prints to get her Background Check process done.

Edit  [x]

Seeing all the information online about the application process, she feels somewhat overwhelmed and expects the communication from the agency to be prompt and quick.

Experiences ?    Insert

  1. What are the individual experiences customers have with the service and/or service provider during the service period?
Areas restritas de encomendas Edit  [x]

Maria tinha dificuldade de encontrar uma empresa que entrega-se o que ela pretendia em qualquer parte do país, uma vez que ela mora em numa Vila situada no norte.

Compras Online Edit  [x]

Maria era uma pessoa que tinha bastante dificuldade em encontrar um aplicativo onde entregasse em casa fruta e legumes biológicos a um preço justo. falar desta aplicação e de outras

Satisfaction/Dissatisfaction ?    Insert

  1. Customers individual assess the service by comparing service expectations with their personal service experiences
Satisfação Edit  [x]

Após mostrar-se muito satisfeita Maria vai recomendar este alicativo a todos os seus familiares, colegas de trabalho e também a partilhar imagens nas suas páginas de redes sociais, como o facebook, istagram, etc.

Brainstorming Space ?    Insert Brainstorm Mode

  1. What are you temporary Brainstorming notes?
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