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Physical Evidences
Physical interior/restaurant ambience
Menu Board to display menu items/Counter to place order
Point of Sale Terminal for transactions/ Receipts for proof of purchase
Food items/ Counter for food delivery
Packaging: wrapping and containers for food
User Actions
Customer arrives at BurgerShop and enters
Customer orders at the counter
Customer pays for order
Customer waits for their order
Customer receives their order
Customer eats the meal inside the restaurant.
Frontstage
Greets customer
Takes the order and transmits to fry cook and grill chef
Accepts payment
Execute: retrieves drink, packages order as needed
Delivers order to customer
Backstage
Fry Cook Specialist & Grill Chef: Receives order
Fry Cook Specialist:Retrieves uncooked food. Puts food in the fry vat. Wraps cooked food/ Grill chef: retrieves uncooked meat, cooks on grill, adds condiments to sandwhich
Fry Cook Speialit & Grill Chef: Places food on service counter
Support Processes